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Returns & Exchanges
At RealVibes.co, we value your business and strive to make your online shopping experience as smooth as possible. We understand that choosing the right products can be a challenge, but rest assured, we're here to assist you every step of the way.
Product Selection Assistance Each product on our website is accompanied by a detailed description to help you make an informed decision. Our dedicated support team is also available to address any questions or concerns you may have. Feel free to reach out to us for personalized assistance.
- Change of Mind: Due to health and hygiene reasons, we cannot offer exchanges or refunds for a change of mind on any adult products. We kindly request that you carefully consider your choices before making a purchase. If you have any doubts or require assistance, please don't hesitate to contact us. Our team is ready to help you select the right product for your needs.
- Defective Products: In the unlikely event that a product is defective, please notify us within 30 days of the delivery date of your order. We will promptly replace the defective item to ensure your satisfaction.
- Clothing Fit: If any clothing item does not fit as expected, please notify us within 5 days of the delivery date of your order. We'll gladly exchange it for another size at no additional charge, ensuring you find the perfect fit.
To ensure a smooth return process, please adhere to the following conditions:
- All items must be returned with their original packaging, labels, and hygiene seals intact. Please ensure that the product is in its original, unused condition.
- Please note that once a package is opened, we are unable to accept returns due to health and safety regulations.
Initiating a Return/Exchange
To initiate a return or exchange, please email our support team at email@example.com and provide the following information:
- Order number
- Full Name
- Email Address
- Details of the product(s) you would like to return and the reason for the return
Our team will guide you through the process and ensure a prompt resolution to your request.